What does the best guaranteed rate mean?On www.eurostarshotels.com, and on every Exe Hotels webpage, you’re always guaranteed the best price available. It’s a solid commitment we have to our clients: offering the best Hotels, always with the best prices on the internet.
We are so sure about it, that if you make a reservation on our website and, within 2 hours, you find a lower fare available in any other website, we will keep the lowest price and we will also give you an additional 10% discount.
Besides the best available price guaranteed, when you book at www.eurostarshotels.com you have many more advantages. Don’t hesitate: book now!
OTHER ADVANTAGES OF BOOKING DIRECTLY ON EUROSTARS.COM24 hour telephone service
Booking with three clicks
Choice between paying immediately or directly at the hotel No management fees
Digicert security certificate
Immediate confirmation of booking
Frequently Asked QuestionsDoes the best price guarantee apply to all contracts?
No. The best price guarantee from www.eurostarshotels.com applies to the prices published on our website and directed to the general public only.
How do I complain if I find a better price?
If you find a lower price than the one you booked on www.eurostarshotels.com within 2 hours from the confirmation of your booking, you must send a Best price guarantee claim to the email email@example.com, or fax it to (+34) 93 295 53 70.
Don’t forget to include a screenshot ("PrtSc key" or "Command-Shift-4" and paste) with the detailed rules and restrictions of such available price.
Once our reservations team verifies that the information is correct and meets the necessary Terms and Conditions, we will contact you to notify the change of rate with the 10% discount.
Terms and conditionsThe client should make a reservation through the webpage www.eurostarshotels.com or through any other official webpage from our hotel chain
The conditions of the best rate found on another page should match exactly the ones of the net rate booked on Exe Hotels:
same kind of room and same kind of bed
same period and dates of stay
same selling , cancelation, pre payment and booking
same number of people
Price available to the public through the Internet and verifiable by the Exe Hotels team
The comparison rate shall not include taxes associated to the city/country in question or any other kind of taxes associated to the room rate.
RATES TO WHICH THE BEST PRICE GUARANTEE DOES NOT APPLY:Rates not publicly guaranteed (like negotiated rates, special contracts or group rates, rates for tour operators, companies, associations, etc.).
Rates from opaque web (without identification or hotel name, exact address or availability of rooms until the user has confirmed the payment of the room reservation).
Rates from “promotional packs”.
Rates containing flaws on their webpage when making the request or reservation.
Changes in rate relative to fluctuations and/or differences on the currency exchange rates. The kind of currency Exchange must be the same utilized by Eurostars Hotel at the time of purchase.
Rates from WebPages that offer payment stubs.